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NOC PHARMA PRIVACY POLICY

Welcome to NOC Pharma, your trusted partner in high-quality medical cannabis products. We specialize in providing premium THC medical cannabis flowers, extracts, isolates, and CBD products, all sourced and manufactured in compliance with the highest EU GMP standards. Our platform is designed to offer tailored solutions for patients, pharmacies, and wholesalers, ensuring safe, effective, and reliable access to medical cannabis. With a dedicated telemedicine service, patient support, and a secure member area for our authorized partners, we aim to make high-quality cannabis products accessible, transparent, and convenient for all. Explore our website to learn more about our services, products, and commitment to your health and wellness.

What type of information do we collect?

How do we collect information?

Why do we collect such personal information?

How do we store, use, share and disclose your site visitors' personal information?

How (and if) do you communicate with your site visitors?

Is your service targeting and collecting information from Minors?

Contact Information

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NOC Pharma GmbH Privacy Policy

Effective Date: 21.10.2024
 

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NOC Pharma GmbH ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable German laws when you visit our website or use our services, including our telemedicine and membership areas.

By accessing or using our website, you agree to this Privacy Policy.

If you do not agree, please refrain from using our services.

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*1. Data Controller

The data controller responsible for your personal data is:

NOC Pharma GmbH

Im Langental 1

07751, Golmsdorf, Germany]
Email: support@nocpharma.de
Phone: +49 036427 20205

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*2. Personal Data We Collect

We collect and process the following categories of personal data when you use our website and services, including our patient, telemedicine, and user areas for authorized wholesalers and pharmacies:

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2.1 Personal Information

  • Name: To identify and verify your identity.

  • Contact Information: Email address, phone number, and postal address for communication and delivery of products.

  • Date of Birth: To ensure compliance with age restrictions for medical cannabis use (minimum age 18).

  • Medical Information: Prescriptions, medical conditions, and other relevant health data required to verify eligibility for medical cannabis products, particularly in the telemedicine area.

  • Identification Information: ID documents for age and identity verification purposes, required for accessing our services.

 

2.2 Membership and Account Data

  • Login Information: Username and password for accessing restricted areas of the website, such as the patient portal and wholesaler/pharmacy catalog areas.

  • Membership Details: Information about your membership status, account type (patient, pharmacy, or wholesaler), and transaction history.

 

2.3 Technical Data

  • IP Address: Collected automatically when you visit and interact with our website.

  • Browser Information: Browser type, version, and operating system details.

  • Usage Data: Information on how you use our website, including pages viewed, time spent, and interactions within membership areas.

 

*3. Purpose of Data Processing

We process your personal data for the following purposes:

 

3.1 Providing Medical Cannabis Products and Services

To process your orders, verify prescriptions, and ensure compliance with German and EU regulations related to medical cannabis products.

 

3.2 Telemedicine Services

To facilitate secure telemedicine consultations and provide patient access to their medical records and prescriptions, ensuring compliance with healthcare standards.

 

3.3 Communication

To respond to inquiries, manage your account, and provide customer service related to orders or telemedicine consultations.

 

3.4 Access to User Areas for Authorized Wholesalers and Pharmacies

To provide authorized users (wholesalers and pharmacies) secure access to our catalog of medical cannabis products, including flowers, extracts, isolates, and cosmetics, and facilitate business transactions.

 

3.5 Compliance with Legal Obligations

To meet legal and regulatory requirements under German and EU law, including data protection, pharmaceutical regulations, and healthcare laws.

 

3.6 Website Functionality and Improvement

To analyze website performance, monitor usage patterns, and improve our website, services, and user experience.

 

3.7 Marketing Communications

With your explicit consent, we may use your contact information to send newsletters or promotional materials. You can withdraw your consent at any time by contacting us or using the unsubscribe link provided in our communications.

 

*4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract: To fulfill our obligations in providing medical cannabis products, telemedicine services, and membership benefits (Art. 6(1)(b) GDPR).

  • Compliance with Legal Obligations: To adhere to our legal and regulatory responsibilities (Art. 6(1)(c) GDPR).

  • Consent: Where we rely on your explicit consent for marketing communications (Art. 6(1)(a) GDPR).

  • Legitimate Interests: To improve our website and services, ensuring this does not override your rights and freedoms (Art. 6(1)(f) GDPR).

 

*5. How We Share Your Data

We only share your personal data with third parties where necessary and in compliance with data protection laws:

 

5.1 Partner Pharmacies and Wholesalers

We may share your prescription and relevant medical data with our partner pharmacies and authorized wholesalers to process and fulfill your medical cannabis orders.

 

5.2 Service Providers

We engage third-party service providers for tasks such as website hosting, payment processing, and shipping. These providers are contractually bound to protect your data and use it only for specified purposes.

 

5.3 Legal Compliance

We may disclose your personal data if required by law or regulatory authorities to comply with legal obligations, such as pharmaceutical regulations.

 

5.4 Other Disclosures

In the event of a business transfer, merger, or acquisition, your personal data may be transferred as part of the transaction. You will be informed if such a transfer occurs.

 

*6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal requirements, including record-keeping and reporting obligations for medical cannabis products. Medical data and telemedicine records may be retained for an extended period in line with healthcare regulations.

When the data is no longer required for these purposes, we will securely delete or anonymize it.

 

*7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or disclosure. These measures include encryption, secure servers, access controls, and compliance with GDPR standards. However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

*8. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can request corrections to inaccurate or incomplete personal data.

  • Right to Erasure: You can request the deletion of your personal data under certain circumstances.

  • Right to Restriction of Processing: You can request a restriction on the processing of your personal data in specific situations.

  • Right to Data Portability: You can request to receive your personal data in a structured, machine-readable format.

  • Right to Object: You can object to the processing of your data in certain cases, particularly for direct marketing purposes.

  • Right to Withdraw Consent: If you have provided consent for processing, you can withdraw it at any time.

To exercise these rights, please contact us at support@nocpharma.de. We may require you to verify your identity before processing your request.

 

*9. Cookies

Our website uses cookies to enhance user experience and track usage patterns. Cookies are small text files stored on your device. You can control cookie settings through your browser and choose to disable cookies, but this may limit some functionalities of our website.

For more information, please refer to our Cookie Policy.

 

*10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our website and services after any changes indicates your acceptance of the updated policy.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

NOC Pharma GmbH
Im Langental 1

07751, Golmsdorf, Germany]
Email: support@nocpharma.de
Phone: +49 036427 20205

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